CANCELLATION & REFUND POLICY
Last Updated: September 19, 2026
At Digital Neta ("Company", "we", "us", or "our"), we strive to deliver high-quality political consultancy, election management, IT, social media, survey, and telecommunication services. Due to the customized, time-sensitive, and resource-intensive nature of political campaign operations, all transactions and engagements with Digital Neta are governed by the following Refund & Cancellation Policy.
By hiring our services, making a payment, or executing a service agreement with Digital Neta, you acknowledge and agree to the terms outlined below.
1. NON-REFUNDABLE SERVICES
Because our services involve immediate deployment of strategy, manpower, technology setup, and third-party infrastructure costs, all initial retainer fees, setup fees, advance payments, and package purchases are non-refundable.
Non-refundable services and costs include, but are not limited to:
 * Political Consultancy & Strategy Retainers: Fees paid for strategic planning, candidate positioning, campaign advisory, and expert consultation time.
 * Ground Survey & Field Research: Costs incurred for field staff deployment, data collection, voter sampling, and constituency profiling once research operations have commenced.
 * IT, Social Media & PR Services: Content creation, graphics design, video editing, social media management, website development, and digital campaign setups once work has initiated.
 * Third-Party Operations & Ad Spend: Funds allocated toward paid advertising (Meta, Google, YouTube, etc.), third-party servers, domain purchases, or specialized software licenses.
 * Telecalling, IVR & Bulk Communications: Purchased credits or setups for automated voice calls (IVR), bulk SMS, WhatsApp broadcasts, and call center operator reservations.
2. CANCELLATION BY CLIENT
 * Pre-Execution Cancellations: If you request a cancellation before any project setup, research, or service execution has begun, Digital Neta may, at its sole discretion, issue a partial refund after deducting administrative, onboarding, and processing fees (minimum 25% of the total contract value).
 * Mid-Campaign / In-Progress Cancellations: If a client chooses to terminate or cancel services midway through an active campaign, election cycle, or service agreement:
   * No refunds will be provided for past, current, or ongoing billing cycles.
   * The client remains obligated to clear any unpaid dues or accrued expenses incurred by Digital Neta up to the date of cancellation.
3. CANCELLATION OR SUSPENSION BY DIGITAL NETA
Digital Neta reserves the right to suspend or terminate services immediately, without liability for refunds, under the following circumstances:
 * Non-Payment: Failure by the client to clear scheduled payments, milestone fees, or operational budgets on time.
 * Legal & Regulatory Non-Compliance: If the client directs Digital Neta to execute campaigns, publish content, or perform actions that violate election laws, guidelines of the Election Commission, Model Code of Conduct (MCC), or local statutory laws.
 * Breach of Contract: Misrepresentation, breach of confidentiality, or non-cooperation by the client that hinders the execution of agreed services.
4. SERVICE DEFECTS AND DISPUTE RESOLUTION
If you believe a service was not delivered according to the agreed Scope of Work (SOW):
 * You must notify Digital Neta in writing within seven (7) business days of the delivery date at [Insert Email Address], detailing the specific service deficiency.
 * Digital Neta will review the claim and, if validated, will make reasonable commercial efforts to rectify the issue or credit the equivalent service value toward future work.
 * Refund requests based on electoral outcomes, voter turnout, survey conclusions, or political results will not be entertained under any circumstances (as outlined in our Disclaimer).
5. REFUND PROCESSING (IF APPLICABLE)
In the rare event that a refund is explicitly approved in writing by authorized management of Digital Neta:
 * Refunds will be processed back to the original method of payment within 10 to 14 business days from the date of written approval.
 * Any transaction fees, gateway charges, or banking processing fees will be deducted from the final refunded amount.
6. FORCE MAJEURE
Digital Neta shall not be liable for non-performance, delays, or service disruptions caused by events beyond our reasonable control, including but not limited to sudden changes in election dates, government restrictions, legal bans on communications, internet outages, natural disasters, or civil unrest. No refunds will be issued for cancellations or delays resulting from Force Majeure events.